Technical support is available to SQLGuard customers with active licenses 24 hours / 7 days a week.
- Live chat. Chat online with a technical assistant to help resolve your issues.
- Search our extensive knowledgebase articles. Help resolve all your issues with new and updated knowledgebase documents which are published every day.
- Manage your support cases. Open cases and check the progress of current incidents online for faster, more efficient problem resolution.
- Obtain the latest software updates. Download SQLGuard knowledgebase releases, full product updates and activity monitoring sensors. Keep your software current with the latest software revisions.
- Stay up-to-date. Read our helpful product user guides and read through some of our technical documents – all of which are published in PDF format.
- Submit feedback. Tell us what you think of our products and online support and how we can improve it.
U.S. Federal customers can access technical support by calling this exclusive number for assistance with any support issues. You will interact with experienced technical support engineers who can resolve your issues in no time.
Email: firstname.lastname@example.org or call us by phone at (504) 322 – 7090.
Note: If you’re evaluating an SQLGuard solution and require support, please contact our technical support team by phone or e-mail between the hours of 9am – 5pm EST
Monday through Friday.